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    • Postsale Service

    • what to do if the fragile i bought is damaged?
      If you through the purchase of goods for the fragile goods (such as glass, ceramics, etc., including but not limited to the above), in view of the current logistics companies for the provision of fragile goods, in order to ensure that goods in the delivery of the integrity, but as goods in the delivery process, and was judged to be fragile goods, resulting in the loss of your own.
    • what can i do about something wrong with my goods?
      When you receive the package, please remove the packing, count the goods.

      One, for the packaging has been seriously damaged or unpacking traces of the phenomenon, you should pay special attention to inventory;

      Two, if the goods are clearly damaged, or with your order is not consistent, should be rejected and immediately contact us (the probability of occurrence of this situation is very low, the current 99.8% of customers are normally received packages);

      Three, when you purchase goods in use after a period of time appear quality problem, as long as the goods still in the quality assurance period, and the original purchase vouchers and product quality guarantee card, you can entrust in the new business links with mainland China for return / exchange;

      Four, after the parcel sent within 45 days or confirmation may apply for after-sales within 7 days of receipt, please detailed description of your problem, and upload package photos, commodity real photos, new received your application and will reply you as soon as possible to accept and give solutions (including but not limited to refund the cost, returns and other measures). Or you can also send the above information to the customer service email service@cn2.sg in the new.

      We provide services:

      One, because each vendor / manufacturer has its own principles and methods for dealing with the problem of product quality, in order to ensure that the manufacturer can fully meet your requirements, it will try to make you satisfied.

      Two, in the new service to provide this proxy service, do not charge any service fee, but you need to bear the freight back and forth. The right to refuse to serve as an agent for the goods that do not conform to the quality assurance.

    • Refund Policy
      CN2SG committed to purchasing the elimination of all your worries and enjoy a truly zero risk purchasing.

      In order to protect the security of your shopping, you are purchasing for each process are China shopping corresponding standards, including the return and replacement of goods, or refund.

       

      One. shipping errors damaged, defective or goods

      If you receive the goods occurrence of the above questions, please timely product packaging pictures and details send email to: service@cn2.sg, our staff will immediately verify the process for you and give you an answer.

       

      Two. The product quality problems
      CN2SG provide you with detailed visual inspection of the goods, the number of inventory, detailed inspection service. However, due to the lack of professional appraisal level, CN2SG temporarily unable to provide true and false identification or quality of goods.
      But you do not need to worry about is that when you purchase the product quality problems in use for some time, as long as the merchandise is still within the warranty period of, and have the original proof of purchase and product quality assurance card, you can entrust CN2SG and domestic businesses Contact refund / replacement.
      For compliance with refund / exchange, the product was, CN2SG will be responsible for transport to domestic businesses, and repaired or replacement goods re-sent to you. Because each vendor / manufacturer has its own unique issues to deal with commodity quality principles and modalities (to product quality assurance card in the specified date), we can not guarantee that manufacturers can fully meet your requirements, but promised to do CN2SG 100 percent effort to fight for your interests, your satisfaction.

      Provided this proxy service, CN2SG does not charge any service fees, but you may need to bear the return shipping of goods. CN2SG reserves the right to refuse the conditions do not meet the quality assurance of goods proxy for this service.

       

      Three. The return of goods
      Have been ordered and Taobao Lynx and other businesses not issued goods, you make and the seller agreed to accept returns, we will be free for you to return.
      For five days have been ordered and the arrival of goods, you can contact the seller voluntarily return, but will charge a logistics and transport costs.
      Any of the following circumstances, we will not accept your claim returned goods:
         A. commodities are exchanged, the original changes, or missing parts;
         B. was opened goods, such as software packages, CD, DVD, cassette, etc;
         C. without the original proof of purchase of goods;
    • Are you responsible for bad quality, unauthentic or functionality issue?
      No. We don't possess the relavant knowledge to test or differentiate these aspects of a product, so we are not repsonsible if you think the product's quality, authenticity, functionality is not as described by the seller. Normally we suggest you to buy from reputable shops. However, please still bear in mind that there could be small but inevitable risks doing ovearseas online shopping.
    • Can I exchange another size/color with the seller?
      Yes, you can, but it's subject to the seller's approval. You can feedback the request to us, we will help you negotiate with the seller. You may need to bear all the shipping cost incur during the exchange.
    • Can I get a refund from the seller if the product has quality issue?
      It depends, not all sellers will offer to refund. Typical solutions provided by sellers are partial refund or return the product for full refund, repairing, one to one exchange etc. We can help you negotiate with the sellers for possible solutions after receiving your feedback on the issue with supporting pictures and descriptions. You may as well bear the shipping cost incur duiring the process. However, some of the sellers may reject any form of compensation if they deny the responsiblity of the product issues.
    • How can I return the wrong items to you?
      All returns must be liaised with after-sale team via email or enquires first, upon agreement, it can be returned in original condition to any of our fixed free collection points during the scheduled time slot, or to our home delivery staff during your next delivery. Returns without agreement will not be accepted and we will not be responsible if these returns are lost or damaged due to the absence of tracking records. 
    • What if the merchant delivered the wrong items or quantity to me?
      You will have to liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items. Please contact your Merchant for further assistance on this matter.
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