• Place:Help  >  Clauses & Policies

    Help Center

    • Clauses & Policies

    • Membership and VIP Points

      VIP and SVIP will be promoted after you acknowledge the receipt of the orders. After that, you will start to enjoy the discounted agent fee charge when your ongoing orders or new orders arrive.

      What is Credit?

      • •New communication credits can be used to offset agent fee for New communication buy-for-me service.

      • • 100 credits are equivalent to S$1.00.

      • • Credits are used at 500, 1000, 2000, 3000 each time, if the agent offset is less than the equivalent amount, the balance credits will not be refunded.

      • • The maximum credits can be used at one time are 1000 for normal member, 2000 for VIP member and 3000 for SVIP member.

      • • Credits are valid for 6 months and expire after 6 months.

      • • Credits are non-transferrable and non-refundable.

      How to get more credits?

      • • Get 100 credits for every new sign up.

      • • Get 1 credit for every dollar of the products you purchased via buy-for-me service.

      • • Get extra credits for product reviews you give.

      • • Get 500 credits after your introduced friend finish their first purchase.

      • • Sometimes on our website or facebook page, we may have special promotions and events for you to earn extra credits.

      How to use credits?

      • • Select available credits to offset agent fee in Arrange Delivery page when parcel arrives in Singapore. Eg. (Temporarily not opened.)

    • User privacy protection rules

      To protect your privacy is very important to us. We will try our best to keep your personal information confidential. Make sure that you understand and understand the "CN2SG customer privacy clause", which will enable us to provide you with the best service. Please Fei Shaoxu time to read the following terms to understand how we handle your personal data.

      One, The content of the personal information we collect

      Often, you can visit our company on the Internet without having to tell us who you are and that you do not need to provide any personal information about you.

      However, we or our partners may sometimes require you to provide information. You can choose to provide us with personal information in various situations. For example: you can provide us with your choice of the name, contact phone or electronic mail, etc., so that we can contact you, provide on-site service, etc.. You can also describe your education level and working experience, so as to become our partner and participate in our project. Before we collect information from you, we want to let you know how we will use this information, and collect and use this information to obtain your permission. If you provide us with personal information about others (such as spouses or co-workers), we will assume that you have received their permission.

      Two, Why do we collect your personal information

      We collect and use your personal information to give you the best customer service, so that you can enjoy our services the most convenient, and very happy to accept your proposal to give us the valuable advice. To make our service more extensive.

      Three, How do we collect your personal information

      On the website, we can only get your personal information from the customer message.

      Note that we will not seek personal information from children or other persons who are not responsible for the conduct of their personal information without the presence or absence of a guardian's permission.

      Four, How we use your personal information

      The personal information you provide to us will be used for the purposes of the following:

        A, for our use, to meet your request.

        B, Keep in touch with you in order to carry out customer satisfaction survey, market research or some affairs.

        C, for the purpose of our or appropriate body for marketing purposes.

        D, for the number of customers, such as anonymous data analysis.

        E, to help develop our business relationship, if you are our partners or business partners.

      Five, How do we protect your personal information

      When we collect information from you, we will give you a clear and comprehensive introduction to the information in the future, you can provide us with all or part of the information we want to collect, and you also have the right to tell us what kind of information we want to use or not to use, we will respect your wishes. I protect you in kind, electronic and other means to provide us with the information data security and quality.

      Note that some countries, regions or organizations may not have enacted strict laws and regulations to protect your information. In these areas or organizations, our company will continue to process your information in a way that is described in this article.

      Pay attention to hope you can know, in some cases, the law requires disclosure of information, according to the judicial or other government summoned, warrant or decree may require disclosure of personal information.

      Six, How do you monitor the use of personal information

      In general, we will use your personal information to ask you for permission to collect your personal information. If you have a request, we can ask you for permission before each use. You can also through newspapers, networks and other ways to actively understand the use of your information. You can get in touch with us through the phone or the Internet to get in touch with us if you are not authorized to use your personal information.

    • Restrictions on inward and outward goods

      The goods purchased in China must be in conformity with the laws and regulations of the people's Republic of China, and the state's permit to import goods. The relevant laws and regulations are as follows:

      The people's Republic of China, which is now released, is prohibited from entering or leaving the country and the people's Republic of China to restrict entry and exit of goods, and shall be implemented as of March 1, 1993. In November 1, 1987, the General Administration of Customs of the people's Republic of China on the issue of prohibition, restriction of entry and exit of goods in the announcement, at the same time.


      The people's Republic of China prohibits the entry and exit of the following goods.


      One, To prohibit the entry of goods

      (1), all kinds of weapons, simulation weapons, ammunition and explosives;

      (2), counterfeit currency and counterfeit securities;

      (3) China's politics, economy, culture, moral harmful print, film, photographs, music, video, audio, video tapes and laser discs, computer storage medium, and other items;

      (4) all kinds of strong poison;

      (5) opium, morphine, heroin, marijuana and other addictive drugs, psychotropic drugs;

      (6) animals, plants and their products with dangerous bacteria, pests and other harmful organisms;

      (7) to human and animal health, as well as from infected areas could spread disease to other food, medicines or other items.


      Two, To prohibit the export of goods

      (1), all the items included in the scope of the prohibition of entry;

      (2), the content involves countries secret manuscripts, printed matter, films, photographs, music, video, audio, video tapes and laser discs, computer storage medium, and other items.

      (3), precious cultural relics and other prohibited cultural style;

      (4), endangered and rare animals, plants (all contain specimens) and their seed and breeding materials.


      The people's Republic of China is restricted to the entry and exit of the following goods.

      One, To limit the following imported articles

      (1), radio transceiver, communications security machine;

      (2), smoke, wine;

      (3), endangered and rare animals, plants (all contain specimens) and their seed and breeding materials;

      (4), national currency;

      (5) The other customs entry restricted items.


      Two, To limit the export of following goods

      (1), gold and silver and other precious metals and their products;

      (2), national currency;

      (3), foreign currency and securities;

      (4), radio transceiver, communications security machine;

      (5), precious Chinese herbal medicine;

      (6), general cultural relics;

      (7), customs restrictions on other items.

    • User Agreement
      1. Defination of Terms
      Unless otherwise defined, the following terms shall have the meanings ascribed to them below:
      "We" or "Our" or "Us" refers to CN2SG.
      "You" or "Customer" means any person or entity accessing the Site and/or using the Services available under the Site.
      "Site" means the website and the contents accessible at the URL www.cn2.sg.
      "Daigou" refers to the services provided to customers in Singapore, to purchase from overseas.
      "Product" or "Shipment" means the goods, freight, parcels or goods purchased by customers on the on-line websites of merchants.

      2. Registration
      You must read, agree with and accept all of the Terms and the Privacy Policy, before you may register to become a User.
      We strongly recommend that, as you read these Terms, you also access and read the information contained in the other pages and websites referred to herein, as they may contain further terms of use that apply to you as a User.
      Registration with CN2SG is free.

      3. Use of the site
      You agree to comply with our security verification process.
      You may not transfer, sell or disclose your CN2SG account or User ID to another party.
      You agree to comply at all times with these Terms and all applicable domestic and international laws, statutes, ordinances and regulations.
      You represent and warrant that all information provided to us will be accurate and complete.
      While we will use reasonable efforts to include accurate and up-to-date information on the Site, we make no warranties or representations as to the accuracy, timeliness or completeness of any information found on the Site.
      We are unable to verify or authenticate any information User provides to us; or
      We believe that User's account may have been compromised. We reserve the right to terminate or suspend access to the Site at any time without assigning any reason. We shall not be liable to User or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.

      4. Daigou service
      We provide service to help customers in Singapore to buy from overseas. We are not a retailer or reseller of the items ordered in the context of Daigou service.

      Only orders placed on the Site will be entertained and we do not accept any orders placed via telephone, e-mail or the electronic chat service on the Site unless otherwise agreed by us.

      We do not warrant that the items Users have ordered will be available for purchase and delivery. We will automatically cancel any item ordered if it is:
      A, With ambiguous or insufficient information that is, in our sole opinion necessary to place the order;
      B, Unsuitable to be transported by our freight agents; or
      C, Classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. China Export Controls;

      5. User management
      Users will be solely the responsibility of publishing content. User must be in accordance with all applicable local laws, national laws and international legal standards. Users must follow:
      A, Release information must comply with Singapore laws and regulations
      B, Do not use our service for illegal activities.
      C, Do not interfere with or confusion network services
      D, Egistered users to comply with all network services using network protocols, regulations and procedures. Users need for their CN2SG acts of service to registered users bear the legal responsibility. If registered users distribute or disseminate reactionary, pornographic or other violation of state law information, we may use the system records to provide evidence for legal purpose. We reserve the right to immediately delete the message without notifying the user.

      6. Limited liability and the end of service
      If registered users dissatisfied with their service, users can exercise the following right:
      A, No longer login this site
      B, End users service eligibility.
      C, Notices CN2SG to stop the user's service.
      At the same time, CN2SG no longer bear any responsibility and obligation to the user.

      7. Registered users of information storage
      All content on this website belongs to CN2SG. Anyone need to reprint any content, you must obtain the authorization from CN2SG. Otherwise it will be considered infringement.

      8. Waiver of liability
      A, The site provides product information, we will try to make sales of goods and merchandise described on the website is consistent. However, since the goods in the course of filming, color differences, computer resolution, and other factors, We cannot guarantee the information and product description is exactly the same, especially for the color difference.
      B, Under normal circumstances, 6-15 working days will be taken to complete purchasing service, (this also depends on the "international shipping methods" user opt for). If the user site out of stock, price changes, and timely delivery of goods is not an exception or other irresistible factors, resulting in purchasing not be completed properly, we will communicate with the user in a timely manner. The resulting loss of the user's relevant, CN2SG will not be held responsible.
      C, If the user causes the parcel undelivered, this site will not bear any responsibility.
      D, A member of this website can enjoy the promotion published on the official website, but we have no obligation to ensure the promotion for the user which is aligned offline with the seller.
      E, If the case does not fit in our return policy, the cancellation is not allowed after the order processed.
    • Parcel transport inspection rules and service agreements
      Transportation of the parcel inspection rules:
      If your package in line with the requirements of the sign, warehouse receipt based on package weight, weighing storage.
      Please note:
      1, transportation provide free inspection services, inspection services provide paid transport.
      2, select the box inspection service, the principle would be the number, color, size and other information goods will be checked.
      Within 3 highly specialized goods, electrical appliances, digital products, peripheral products, its quality, model, spare parts, etc. are not inspection range.
      4, if the warehouse receipt found in your cargo transport and air transport does not comply with the requirements, we will remind you to do specifically identified in the relevant consultations RETURN above orders.

      5, if you (our warehouse address in Guangzhou, Shenzhen, Yiwu, China sent a general period of 3-5 days) has not yet seen the warehouse receipt of information after a reasonable time domestic transport, please contact your country Logistics company or Web site customer service staff confirmed status of the goods.


      Parcel transport compensation standards:

      Mail delivery concerns due process reasons not my Division lost, missing, damaged and delayed, Division I is not compensable. Indirect losses and unrealized interest does not assume liability. See package specific compensation standards.


      The following are not liable for damages:
      1, due to force majeure (insured mail excluded).
      2. The delivery of goods in violation of prohibited or restricted send prescribed by the competent authority in accordance with relevant laws and regulations or the confiscation process.
      3, when the messages are delivered to the package intact dismantled without trace, and no weight reduction and internal parts missing or damaged.
      4, the recipient has to sign the prescribed formalities.
      5, since the customer's responsibility to send the article or the reasons for their own cause loss or delay of the mail.
      6, customers from Jiaoji expiry date of mailing of the inquiry until failing to inquire about or demand compensation.
      7, international mail is the country of destination under its domestic laws and regulations detained, confiscated or destroyed.
      Prohibited Articles
      Mail delivery concerns of prohibited items
      1, state laws and regulations prohibit the circulation of goods or delivery concerns;
      2, explosive, flammable, corrosive, radioactive and toxic and other hazardous materials;
      3, reactionary newspapers, books, window or obscene materials;
      4, various currencies;
      5, items detrimental to public health;
      6, perishable items;
      7, (except the packaging to ensure safe delivery concerns and staff bees, silkworms, leeches) live animals;
      8, packaging is wrong, may endanger personal safety, pollution or damage to items other mail equipment;

      9, other postal items unsuitable conditions.

      10, in addition to the general provisions of the above, it should also comply with the relevant provisions of the Customs Department.
    • Singapore contraband
    • Singapore sensitive goods




      Animals, birds and products thereof

      Agri-food and Veterinary Authority (AVA)


      Arms & explosives

      Arms and Explosives Licensing Division (A&E


      Articles of asbestos

      Pollution Control Department (PCD)


      Articles of clothing intended as protection against attack, including

      bullet-proof vests.

      Arms and Explosives Licensing Division (A&E)


        a) poisons and hazardous

       b) toxic and precursors

       c) pesticides


      Pollution Control Department (PCD)National Authority, Chemical

       Weapons Convention (NA, CWC)

      Pollution Control Department (PCD)


      (a)Chewing Gum (Oral Dental)

      (b) Chewing Gum (Medicinal)

      Cosmetic Control Unit (CCU)

      Health Products Regulation Group (HPR)


      Chlorofluorocarbons (CFCs)

      Pollution Control Department (PCD)


      Cigarette lighters - pistol/revolver shaped

       Prohibited, Arms and Explosives Licensing Division (A&E


      Diesel oil/fuel 

      Pollution Control Department (PCD)


      Rough diamonds (KPCS)

      Singapore Customs


       Films, cinema/video/laser discs

      Media Development Authority (MDA)


      Fire crackers

      Prohibited, Arms and Explosives Licensing Division (A&E)


      Fishes and fishery products (including fin fish, crustaceans and molluscs) 

      Agri-food and Veterinary Authority (AVA)


      Flammable Materials

      Singapore Civil Defence Force (SCDF)


      Fruits (fresh/chilled)

      Agri-food and Veterinary Authority (AVA)


      Fruit/jackpot machines

      Singapore Police Force Licensing Division (SPF)



      Pollution Control Department (PCD)


      Helmets (Steel)

      Arms and Explosives Licensing Division (A&E)


      Human Pathogens

      Biosafety Legislation Branch (BLB) 


      Irradiating apparatus

      Centre for Radiation Protection & Nuclear Science (CRPNS)


      Meat and meat products of animals and birds

      Agri-food and Veterinary Authority (AVA)



      Health Products Regulation Group (HPR)


      Medicaments, veterinary

      Agri-food and Veterinary Authority (AVA)


      Milk powder - skimmed (coloured for animal feed)
      Fresh milk/skimmed/pasteurised from Peninsular
      Malaysia/Sabah/Sarawak, refer to AVA for endorsement

      Agri-food and Veterinary Authority (AVA)



      Arms and Explosives Licensing Division (A&E)


      Organic fertilizer

      Agri-food and Veterinary Authority (AVA)



      Singapore Civil Defence Force (SCDF)


      Plants with/without soil, flowers and seeds

      Agri-food and Veterinary Authority (AVA)


      Poppy seeds (kaskas)

      Central Narcotics Bureau (CNB)


      Precursor Chemicals

      Central Narcotics Bureau (CNB)



      Competent authorities


      Amusement machines, coin or disc-operated, including pin-tables, 

      shooting galleries & cinematograph machines

      Public Entertainments Licensing Unit (PELU)


      Batteries (primary), alkaline, zinc-carbon and mercury oxide

       Pollution Control Department (PCD)


       Cartridges/cassettes/audio compact diskettes - pre-recorded

       Media Development Authority (MDA)


      Cosmetics and cosmetic products (except medicated skin and face lotions

       and creams which are controlled by HPR) 

      Cosmetic Control Unit (CCU)


      Food items (excluding fresh/chilled vegetables and fruits)

      Agri-food and Veterinary Authority (AVA)


      Ginseng roots

      Agri-food and Veterinary Authority (AVA)


      Gramophone records

      Media Development Authority (MDA)



      Arms and Explosives Licensing Division (A&E)


      Hair dye & hair care preparations
       a) with poison


      b) without poison


      Health Products Regulation Group (HPR)

      Cosmetic Control Unit (CCU)


       Mastering equipment and replication equipment for any of the following:
       a) CD (compact disc)
      b) CD-ROM (compact disc-read only memory)
      c) VCD (video compact disc)
      d) DVD (digital video disc)
      e) DVD-ROM (digital video disc-read only memory).

      Singapore Customs



      Media Development Authority (MDA)


      Sand & Granite (Essential Construction Materials)

      Building and Construction Authority (BCA)


      Tableware and kitchenware of :

      a) porcelain or china
      b) lead crystal

      Agri-food and Veterinary Authority (AVA)


      Tapes, pre-recorded

      Media Development Authority (MDA)


      Telecommunication equipment:
       a)Line Communication Equipment, e.g. fax machine, telephone set
      b)Broadcast Receivers with Communication Option, e.g. radio amplifier or tuner

      Infocomm Development Authority of Singapore (IDA)



      Land Transport Authority (LTA)




    • Services we provide

      We provide services for Import, export, transit, eCommerce, storage, packing, payment, shipping, air freight, we also act as purchasing agency forwarding, local delivery, etc.