Customers can get discounts after they register as our members. It will speed up the shipping procedures by providing us the delivery address and contact person’s information.
If our warehouse finds that there are damages of your boxes, we will change a new box and notify this. Each box will cost SGD 3. Fragile goods need to be packed by wood box. Cost of wood box depends on the dimensions between SGD 8-18. Each woven bag costs SGD 2.
Paypal supports 4 international cards (Master, American, Express VISA, Card JCB) and some national bank cards in the world.
No matter what currency account you use, Paypal recharge are converted to US dollars, Paypal recharge, there may be 1-60 minutes to the delay.
According to the latest exchange rate announced by the Bank of China, we will be based on the exchange rate of the Chinese bank's exchange rate is not a real-time adjustment.
The current use of Paypal charge fee is 3.9% + $0.50 SGD.
1, login account, click on my account - "top up", select "Paypal".
2, enter the amount you want to recharge, click "Go to recharge".
3, the system will automatically jump to the top of the Paypal page.
1 enter www.PayPal.com/, please register
2 according to the personal language used to choose the language of the page display.
Under "Member Center",you can view your account.Top up will be handled Within 1 working da. If your top up is not successful within 1 working days,please contact us.
1st Payment (product payment) can be viewed when checking out orders. 2nd payment (international shipping fee & agent fee) cannot be confirmed before placing order, because the international shipping fee depends on the actual weight/volumetric weight of your items, which we don't know until the orders are received. However, if you can estimate the weight/volumetric weight, you can do estimation by yourself by using our Cost Calculator.
GST(Goods and Services Tax).
Regardless "Buy for me" or “Ship for Me".
For Sea shipment and Economy Sea shipment, customers are required to pay the corresponding 7% GST incurred for all orders by yourself.
For Air freight, we will absorb the GST incurred for your orders normally.
However for high value parcels (total value including Product Price + China Express + International Freight of all parcels submitted under single collection /delivery is $400 or more), you are required to pay the corresponding 7% GST of that particular parcels by yourself.
Paypal recharge supports four international credit cards(visa, master, American Express, and JCB card) ; no matter which currency you use, PayPal payment is calculated in USD and its recharge service charge is 4.4%+$0.3.
Alipay (China) Network Technology Co., Ltd. is China leading independent third party payment platform, it is an Alibaba group Associate Company. Alipay is committed to providing "safe, rapid, simple online" payment solutions for global e-commerce;！
WeChat Payment is provided by Tencent, it is the third party payment platform, WeChat payment and security system are supported by Tencent, which holds the Internet payment license and has a complete security system.
Step One,Select goods
You can choose your favorite products from our website "Shopping Mall" section.
Select the goods you want to buy, all goods in the Shopping Mall are from Taobao, Tmall, you can purchase without any hassle
1,To distinguish goods with color and size, please be sure to specify the information in the remarks, so as to be easier to deal with your order directly.
2,For goods may be replaced, please be sure to confirm with merchants what are the replacement requirement before putting an order.
3,We will contact with you if your goods are overweight without paying adequate postage fee, and will advise you to re-confirm the order. It is recommended that you pay attention to your latest order status.
4,For virtual products, we are temporarily unable to help you with your order, please understand.
Step Two, Enter into my shopping cart
Enter the "Shopping Cart",You can see the goods order just submitted. Click on the "To save order", we will immediately purchase for you after the payment is successful . If your account balance is less than required minimum RMB, the system prompts you to recharge.
Step Three,Select mode of transport
Step Four,Select Payment Method
Step Five,Submit Order
Once all the above steps are confirmed, click "Submit waybill" to fill in the waybill information, please ensure the correctness of the information note, so that we can contact you promptly.
Waybill processing time:
Package submitted before the daily delivery time, we will send to the post office in the same day
The remaining time to submit the package will be sent on the next day (the post office is not open on Sunday, and the statutory holidays), specifically to the actual situation.
First introduced the feature of this feature, the difference between the cost of parcel freight return, real benefits to the user, not many users a penny.
The goods will be packed into a pre estimated weight, because the product itself has a packaging, packaging, there will be a carton packaging, if you need to remove the packaging, the weight is not the same, you buy the goods arrived in the new warehouse, we will be pre weighed, that is, the estimated weight.
After you submit the package to the actual weight of the package once, we will be on your package (the weight of goods and packing weight) two times, that is, the actual weight. The actual weight of the package after the 3 days of work can click on the package details.
If the actual weight is lighter than the estimated weight and the difference, the package will be returned to your personal cash account after you confirm the receipt.
Volume weight is a method of calculating the weight of light weight in the transportation industry. The volume weight is the weight of the goods, which can be obtained by using the conversion formula.
Volume weight calculation formula = length cm x cm x high cm/5000
Parcel transport if the goods sent to our warehouse in advance but not in our site submit orders, we will first sign to anomalous pieces preserved more than 60 days will be destroyed), until you submit your order and fill in the information of logistics (shipping express odd numbers), we can help you find the corresponding parcel storage, put in storage after you can in my warehouse view to the goods.
It depends on the status of your order. Before the order is processed, you can click on the Edit button to modify or cancel the order. You can choose to add a new note or cover the original notes to make an order modification, or in the notes to write down the order to inform us. However, once the order has been processed, you can't see the Edit button, and you can't change and cancel the order.
9, outdoor camping supplies
International shipping is based on weight and volume of goods carried billing, before buying such goods we recommend that you contact our customer service staff for detailed delivery method and costs, thank you for your understanding and cooperation.
For Ship-For-Me service: 7% GST will be shown and collected when submitting a parcel to ship if the parcel's total amount of declared value, shipping fee and insurance is more than S$400.
For Buy-For-Me service: 7% GST will be shown and collected in shopping cart if an individual order value is more than S$400.
Take photo: if you want to make sure that the seller sends the correct items before shipping them all the way to Singapore, you can choose this value added service. When we receive your parcel, we will take out the items and take minimum 3 photos from different angles for you to view. The charge is $3 per parcel sent from sellers.
Videos: If you need the inspection process for the commodity record 30 seconds of video paragraph 2, in order to ensure that goods are correct, each order rate $6.
Repackage: If you need reinforcement merchandise, you can choose to re-packaging, bags every $3, playing wooden price for $40.
Return & exchange: if the parcel we receive contains prohibited items cannot be shipping, or you change your mind, we can help you return the parcel back to the seller. The charge is $1 per parcel on top of the courier fee.
1, If you choose to send the goods to pass the new warehouse, courier companies and courier service number may not be filled up, just submit orders directly.
2, As long as the unique address is entered correctly, we should be able to locate the parcel for you if they are delivered correctly. However, inspection may take a little longer as we would need some time to match your order to your account.
If your package has been sent abroad, because of the "international security failed", "no sign", "address unknown", "not hurl" be returned, to send freight you borne.
Another: the delivery of such goods in the international, please choose the means of transport.
E, after the receipt of the package, if there is any problem, please sign within 72 hours back to the customer service, and no longer accept.
The cost of transporting a shipment can be affected by the amount of space that it occupies, rather than the actual weight. This is the volumetric (or dimensional) weight.
For international shipping practice, the volumetric weight is calculated and compared with the actual weight of the item – the higher weight is used to calculate shipping cost. The formula to calculate volumetric weight is:
orders: volumetric weight (kg) = length x height x width (cm)/ 5,000.
Please note that normally the weight indicated on seller’s webpage is the actual weight. You need to pay special attention to the dimensions of bulky items like soft or plastic toys, diapers, pillows, chairs, crystal lights, bicycles, etc. Sometimes the shipping cost can be even higher than the value of the product itself. It is advised to check the dimension with sellers directly or seek for our help.
The weight or volumetric weight you see for each order is weighed or measured at their minimum individual package. When you submit to ship out, all the individual orders will be consolidated into one single parcel. There will be extra weight incurred by the packaging material or extra space occupied due to the small gaps between items, and the standardized packaging to meet the shipment requirements.
As demonstrated below, normally the final chargeable weight is around 1.1 times the sum of each item’s actual weight or volumetric weight.
Note:The shipping durations quoted above are norms. Above 95% of our shipments meet these durations. Unforeseeable factors such as China domestic shipping delay, bad weather, customs clearance delays and customs inspections that can cause delays are beyond the control of CN2SG and its shipping partners. During peak festive seasons like Christmas, New Year, Chinese New Year or China national day period, the shipment duration could be slightly longer.
We will do the consolidation for you to save your international shipping fee. Please take note, only orders from the same warehouse (Guangzhou, Yiwu and Singapore) and same shipment method can be consolidated together.
For those companies which need to claim back GST from customs, they need import documentation. For those companies who operate sensitive goods, or those companies whose goods value is very low need import documentation. The documentation fee is $40. Some special permit, the cost is $80-120.
Customers can book online, by Wechat, by Email or by phone for the services in Guangzhou, Yiwu and Shenzhen.
If the goods are delivered to our warehouse too late and the container is already full. Or if the air freight good is too heavy, the airport has the right to unload the goods. Or the goods will be unloaded during the flight transfer.
Any goods without special marking will be treated as normal goods, which may cause damages.
Warehouse may reject to receive the goods if without the correct packing list and invoice. Because we cannot do clearance and declaration without the packing list and invoice. Making declaration wrongfully may cause delay and penalty.
Different countries have different definition of sensitive goods. Sensitive goods are different for sea freight and air freight. Cases will be based on detailed information we obtained. Some goods will touch customs’ restriction policies, eg different inspection system, which will incur more procedures. These goods require special operating licence in destination port.
No matter how many sensitive goods you have, customs will treat them as sensitive goods. If customers have sensitive goods and do not notify us in advance, and face the customs’ inspection, the whole container may be detained by customs and penalties may incur. Parking the container at the wharf will incur huge costs. The relevant costs will be charged from this customer because the inspection is caused by these sensitive goods.
Every piece of cargo will have many process channels during the whole transportation procedure, e.g. customs, shipping company, wharf, flight, weather and etc. We cannot control all of these on delay.
It is the airline’s policy that for each single package, its weight cannot exceed 60 kg and its length cannot exceed 180cm.
Many small parcels will be shipped by air. Sometimes small parcels may get lost.
There are safety issues of air freight. Magnetic items may cause deviation. Imitation brand, liquid, power, food, fresh items, medicines, flammable items, perishable items, DVDs, military items and other restricted items by IATA cannot be shipped.
Sometimes customers have not told us they ship restricted items, which cause confiscation later. Our company is not responsible for this and will charge freight costs.
For those companies which need to claim back GST from customs, they need import documentation. For those companies who operate sensitive goods, or those companies whose goods value is very low need import documentation. The documentation fee is $40. Some special permit, the cost is $80-120. Our company will provide original permit documentation to facilitate the GST-claim-back procedures.
If there are mistakes on the documentation you provided to us, our declarant will confirm again before declaration. Please correct any mistakes within 1 hour using email. Then call our office to notify the mistakes. If mistakes are found after declaration, we will not be responsible for this.
Free storage for 3 days in Singapore warehouse. Further storage will charge SGD 4/cbm/day. Free storage for 7 days in China warehouse. Further storage will charge SGD 0.9 /cbm/day.
Customers should provide invoice, packing list, arrival notice to our company and push the shipper to telex release the goods to us. First time customer needs to provide the authorization letter to us.
Our company will only arrange the trucking after we receive the payment. If customers do not pay on time, there may incur penalties in PSA.
Every CBM cannot exceed 350 kg, otherwise they will be treated as heavy goods. Forklifts should be used for heavy goods and heavy lorry should be used to deliver the goods. It takes more time to loading and unloading. The costs will be higher. Therefore we will charge additional costs.
Every side(L,W,H) shall add 1 cm each as sharing volume.
At our China warehouse, we offer 30 days of free storage while waiting for your orders to arrive for consolidation. If your 1st order was arrived 30 days ago, all the orders arrived within the 30 days will have to be shipped out first. Your new orders can be then consolidated into another parcel within 30 days. For items held at warehouse for more than 3 months, it will be considered abandoned. CN2SG has the right to dispose it without further notice.
At our Singapore warehouse, we offer 14 days of free storage upon your parcel arrives in Singapore. Uncollected parcel will be charged for S$1.00 per day for every 10kg. For parcel uncollected for more than 3 months, it will be considered abandoned. CN2SG has the right to dispose it without further notice.
If the container was not be cleaned up or the container is damaged or has strange smell, it will incur penalty. Sometimes it is the shipping line’s surcharges.
(three) prohibition of goods
9. Other items that are not suitable for the delivery conditions.
11. Other prohibited items prescribed by other laws.
If the container is inspected by China customs and the lost items are very little, the compensation will not be paid. If the whole carton is lost, the compensation will be 3 times of the freight cost, or each carton cannot exceed SGD 133.9. There is no compensation for the damage. If consumers buy insurance, the premium is 5/1000 of the value of the insurance policy or the minimum fee is SGD30.For the goods with insurance, if the goods are lost the compensation will be in accordance with the customs declaration provided by customers. Insurance premium only covers for the loss of goods, and doesn't cover the goods damaged and other.
If customers want to buy insurance, the premium is 5 ‰ of goods’ value. The minimum premium is $30.00 for each policy. If these goods get lost, compensation will be based on the documentation used for the declaration. Insurance only covers for the lost goods, not cover for damaged goods.
Wrong delivery address may cause extra delivery costs.
Because this shipment has already shipped out by sea or by air, if consignee rejects to receive the goods, all the costs will be borne by the shipper.
Customers do not pay up the price, freight cost, GST, penalties and etc within certain period; our company has the right to detain the goods until customers pay up all the relevant amount an the storage costs.
Our delivery staff has notified customers about the delivery date. When our drivers arrive at your place, but nobody is there to receive the goods, or the cheque is not ready. Then we will deliver again at a later date.
Our costs increased.
Unclaimed goods more than 1 month will be disposed. If customers do not want to pay the costs and cannot settle the disputes, the title of goods will be belonging to our company. Goods will be sold at a very low price. Our company will return the remaining amount after deducting relevant administration cost, selling costs and storage costs.
If the container is inspected by China customs and the lost items are very little, the compensation will not be paid. If the whole carton is lost, the compensation will be 3 times the freight cost, or each carton cannot exceed RMB 600. Every package cannot exceed CNY 150.
We did not open the goods when they arrive our warehouse. The outside package looks intact does not mean the goods inside are not damaged. There are many transportation channels during the whole process. We cannot determine the damaged level.