• Place:Help  >  FAQ  >Package abnormal

    Help Center

    • Package abnormal

    • What is compensation rules for lost items?

      If the container is inspected by China customs and the lost items are very little, the compensation will not be paid. If the whole carton is lost, the compensation will be 3 times the freight cost, or each carton cannot exceed RMB 600. Every package cannot exceed CNY 150.

    • Why I cannot get compensation on damaged goods?

      We did not open the goods when they arrive our warehouse. The outside package looks intact does not mean the goods inside are not damaged. There are many transportation channels during the whole process. We cannot determine the damaged level.